Frequently asked questions (FAQ)

Orders and Delivery:

  • No, unfortunately at this point in time our Website doesn’t offer tracking capabilities. Bear with us we are currently working on it.

Return & Refunds: 

  • After receipt/return of your goods It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact us via our website here. We will be happy to look in to this.

Payment & promo:

  • We support the following payment methods:

    • PayPal
    • Credit/debit cards (i.e. VISA, Master Card, Switch, Maestro, Delta and American Express)
    • Apple Pay
    • Google Pay

    We don’t accept payment by cheque, Style Cards, Visa Electron, Solo Cards, Duet Cards, cash, postal orders or gift cards.

    In order to give you even more confidence in shopping online with us, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us. Bear in mind that in order to use this service, you must first register with the bank or other organisation that issued your card.

Gift Card / Coupons:

Products & Stock:

Technical topics

  • To reset your password, go to the login screen and choose ‘Forgotten your password?’, then follow the steps to reset your password via email. Once the above steps have been completed you should receive an email which will prompt you to create a new password and login again.

Other

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