Orders and Delivery:
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No, unfortunately at this point in time our Website doesn’t offer tracking capabilities. Bear with us we are currently working on it.
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As we’re fairly fast at picking and packing your order, we’re not able to change or cancel your order once your purchase has been confirmed.
If you change your mind you can return it to us by posting it back to us.
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Unfortunately, once your order has been confirmed we are unable to change your delivery address due to security reasons. Hence, our advise is that you make sure all details are correct before processing your order.
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For United Kingdom, Standard home deliveries are usually made within 2-3 days of your order being placed.
For United Kingdom, Next Day deliveries will be made the next day if your order has been placed before 9pm. Please note the exact delivery time can vary depending on the post service
For international deliveries will be shipped via DPD or DPD DHL Skynet or DPEX depending on the weight and value. Once the parcel arrives in your country it will go through internal post service and subjected to their standard delivery procedures.
International deliveries will take 4 to 10 working days after despatch, bear in mind that a signature may be required and if you’re not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.
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There are many possible reasons as to why your order might have been cancelled. Please contact us here.
We will be happy to assist you further on this issue.
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If I didn’t see a confirmation email on your inbox, then please check your junk/spam mail folder to make sure it’s not in there.
Please note that once your order has been placed, we’re not able to resend your confirmation email. To check that your order has been received, login to your account on the Diff Original website, then go to the orders section of the ‘My Account’ area.
If you don’t have a registered account or you still cannot find your order, please contact us via our website here, we will surely be happy to help.
Bear in mind to ensure that you receive future notification emails from us, make sure we’re in your email safe senders list and double check the email address you’ve registered with us is correct.
Return & Refunds:
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After receipt/return of your goods It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact us via our website here. We will be happy to look in to this.
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We advise our customers to return any unwanted goods within 14 days. You can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.
Please return to the following address:Office 19
45 Salisbury Road
Cathays
Cardiff
CF24 4AB -
Yes indeed you can, but bear in mind we will not refund the price difference if an item has been reduced since the time of your purchase. Our normal returns policy still applies. Your legal rights are not affected
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If you’re unhappy with your order, first and foremost we would like to apologize in advance for not meeting your expectations and ensure you that we’ll be more than happy to take the goods back under the following conditions:
- Diff Original Ltd receives the returned product within 14 days from the date of delivery of the product.
- Returned product is unused, in its original sealed packaging, with respective labels still attached, and otherwise in a condition enabling us to sell the product as new
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If you receive a damaged or faulty then please contact us via our website here. Thereafter we will discuss your return options. We will then review the item and assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.
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Please contact us via our website here with the respective details of your order. Thereafter we will review the reasoning behind the incorrect amount and take the necessary steps to refund you the remaining amount or recover the extra amount.
Payment & promo:
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We support the following payment methods:
- PayPal
- Credit/debit cards (i.e. VISA, Master Card, Switch, Maestro, Delta and American Express)
- Apple Pay
- Google Pay
We don’t accept payment by cheque, Style Cards, Visa Electron, Solo Cards, Duet Cards, cash, postal orders or gift cards.
In order to give you even more confidence in shopping online with us, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us. Bear in mind that in order to use this service, you must first register with the bank or other organisation that issued your card.
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PayPal is an online financial service that allows you to pay for items using a secure internet account. You simply add your bank account, credit card or debit card details and whenever you pay using PayPal, you can choose which of your cards or accounts it pays with.
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Apple Pay is a mobile payment and digital wallet service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web. It is supported on the iPhone, Apple Watch, iPad, and Mac.
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You can use Apple Pay for payments on our website only when using the Safari browser on your Apple pay registered iPhone, iPad, and Mac.
- Diff Original Ltd receives the returned product within 14 days from the date of delivery of the product.
- Returned product is unused, in its original sealed packaging, with respective labels still attached, and otherwise in a condition enabling us to sell the product as new
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If you receive a damaged or faulty then please contact us via our website here. Thereafter we will discuss your return options. We will then review the item and assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.
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Google Pay is a digital wallet platform and online payment system developed by Google to power in-app and tap-to-pay purchases on mobile devices, enabling users to make payments with Android phones, tablets or watches.
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If your device is Google Pay enabled you should see the Google pay logo during the checkout process. Bear in mind that this is only visible from Devices which have the Google pay service enabled
Gift Card / Coupons:
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We offer a coupons service which redeems promotional codes upon the purchase of a new item.
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It depends on the promotional offer campaign. Some will last a season other will be 24 hours. Please review the email with the respective offer.
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No.
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No, we share our promotional codes via our promotional offers via email. Thus, ensure you have your details registered with us.
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It is not possible to use more than one promo code per order.
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Most promotions are applied automatically at checkout.
If you have a discount code or promotional code it must be entered in the box ‘Discount Code’ at the checkout. Once complete click the REDEEM button and the discount will then be applied.
Products & Stock:
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Before you contact us via our website to advise on stock online, please ensure you’ve checked the item you require isn’t showing as in stock /out of stock or “coming soon”on the website.
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The best place to find out when a new product arrived is via our social media channels (i.e. Twitter, Facebook or Instagram). If you have an account with us and registered for an item to be on your whish list, we will notify you immediately via email.
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All items that are available for Pre-Order will be despatched on the day of release.
Technical topics
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To reset your password, go to the login screen and choose ‘Forgotten your password?’, then follow the steps to reset your password via email. Once the above steps have been completed you should receive an email which will prompt you to create a new password and login again.
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Please contact us by visiting the contact page here
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In order to unsubscribe from our marketing emails, you can remove yourself immediately by clicking the ‘unsubscribe’ link that can be found at the bottom of one of our promotional emails.
If you no longer have access to one of our emails, please contact us via our Website who will be happy to action this request for you.
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An website HTTP cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information or to record the user’s browsing activity.
Cookies are also used to distinguish you from another user and enables swift passage from one page to the next on our website.
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If you’re experiencing troubles placing your order, please try clearing the cache and deleting all cookies on your device. Alternatively, you can open a new tab on incognito or private mode.
If you are still having trouble, please contact us via our website, we will be happy to help.
Other
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To check the latest vacancies then please navigate to our LinkedIn page by clicking here.
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We’d love to hear from you. Whatever you want to say, let the Diff Original Team know about your online experience by clicking here
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Not for the time being, as soon we have confirmed retail co-sellers we will surely update you.